Contact in-game support as I listed the steps above, but I will again Go to Menu(^) --> Extras --> Help --> New Chat.
This is just my opinion, but it's a little messed up if you downloaded this game just to get free rewards in KaW from it... 😐
Alright, so it seems like in some cases players may not have received the KaW/PIMD Items. I've talked with the teams for those games, and they'll be providing more information on the forums for the specific games shortly.