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iOS Can’t connect to the chat

Discussion in 'Bug Reports' started by Brandflakes, Dec 23, 2017.

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  1. Brandflakes

    Brandflakes New Citizen

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    Today I went onto my clan chat and found something that said: IndexOutOfRangeException: Array index is out of range.
    I hit okay and the message stayed there, leaving me unable to chat. Same thing for realm chat.
    I’ve checked the WiFi and it is working for other apps.
    Hope anybody can help.
     
    #1 Brandflakes, Dec 23, 2017
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  2. Brandflakes

    Brandflakes New Citizen

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    Also the device I’m using is an iPad Air
     
    #2 Brandflakes, Dec 23, 2017
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  3. CatsDew

    CatsDew New Citizen

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    its most likely the servers im dc'd from chat too except im stuck on the out or array index range screen
     
    #3 CatsDew, Dec 23, 2017
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  4. CatsDew

    CatsDew New Citizen

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    guess i should meantion im on android too not ios
     
    #4 CatsDew, Dec 23, 2017
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  5. bert0

    bert0 New Citizen

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    same here
     
    #5 bert0, Dec 23, 2017
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  6. Jackie25

    Jackie25 New Citizen

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    Ata should check coding. Error most likely to be in the coding. Needs little patch. 😂
     
    #6 Jackie25, Dec 24, 2017
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  7. [ATA]Grant

    [ATA]Grant
    A Thinking Ape

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    Hey everyone!

    This is an issue our team is currently investigating which can happen when players post specific characters in chat. We're working on getting a fix out for an upcoming update and apologize for the inconvenience in the meantime.
     
    #7 [ATA]Grant, Dec 26, 2017
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  8. TommiTonma

    TommiTonma New Citizen

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    This is super annoying. Locks up the whole game when i just wanna check on my clanmates in chat. Fighting the urge to delete it since i put some cash into it.
     
    #8 TommiTonma, Dec 29, 2017
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  9. SWAGTASTIC

    SWAGTASTIC New Citizen

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    I can' get in chat state chat or alliance chat please fix
     
    #9 SWAGTASTIC, Dec 29, 2017
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  10. HarryPotterish

    HarryPotterish New Citizen

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    I have this same problem, as of this moment. Worked about 8 hours ago. But now. The same error message as the OP.
    (iPhone 8+)
     
    #10 HarryPotterish, Dec 30, 2017
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  11. Def_Not_Dayrock

    Def_Not_Dayrock New Citizen

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    I'm glad I'm not alone. I could not do cc or rc..at all. I'm on android ph
     
    #11 Def_Not_Dayrock, Dec 30, 2017
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  12. Arewyne

    Arewyne Citizen

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    Hi, this problem again. I can access realm chat and get into clan chat but the moment I go to type it gives me the error array out. I have an iOS device
     
    #12 Arewyne, Dec 30, 2017
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  13. [ATA]Grant

    [ATA]Grant
    A Thinking Ape

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    Hey everyone, we're still working on a fix for this.

    Apologies for the inconveniences caused in the meantime.
     
    #13 [ATA]Grant, Jan 2, 2018
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