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Lost account

Discussion in 'Help & Guides' started by smexytexy, Jan 24, 2018.

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  1. smexytexy

    smexytexy New Citizen

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    hi there, I lost my account due to creating a second kne in a different device, which my primary device then switched over after 12h to the other account. I’ve messaged the Help Center over 24h ago and I’m wondering what the general wait time is to get an answer back?

    Thanks!
     
    #1 smexytexy, Jan 24, 2018
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  2. Tiashue

    Tiashue
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    24 to 72 how’s at the extreme, you should hear back from them soon.
     
    #2 Tiashue, Jan 24, 2018
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  3. smexytexy

    smexytexy New Citizen

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    Ok great. Thanks!
     
    #3 smexytexy, Jan 24, 2018
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  4. smexytexy

    smexytexy New Citizen

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    I did get an answer from them yesterday and I asked them to clarify something. I do get that they are busy and have a lot of messages to answer, but I’m wondering if once this happens I get sent down to the bottom of the queue and have to wait another 3 days before I get an answer/help?
     
    #4 smexytexy, Jan 26, 2018
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  5. RubberxDucky

    RubberxDucky
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    Let me see if I can get someone to help you :)
     
    #5 RubberxDucky, Jan 26, 2018
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  6. smexytexy

    smexytexy New Citizen

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    Ok, thank you I appreciate it 🙂
     
    #6 smexytexy, Jan 26, 2018
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  7. Connor_Basil23

    Connor_Basil23 New Citizen

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    I am hhaving this same issue. That wait time seems very extreme.
     
    #7 Connor_Basil23, Mar 14, 2018
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  8. Tiashue

    Tiashue
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    Did you send a message through the in game help section requesting help?
     
    #8 Tiashue, Mar 15, 2018
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  9. StetsonTraveler

    StetsonTraveler New Citizen

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    I did and I was asked if they could help. I stated the issue and haven't received a response.
     
    #9 StetsonTraveler, Mar 15, 2018
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  10. StetsonTraveler

    StetsonTraveler New Citizen

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    THEY fixed it. Thank you so much.
     
    #10 StetsonTraveler, Mar 15, 2018
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    Tiashue likes this.
  11. MemyselfandI100_inactive_20180519051420

    MemyselfandI100_inactive_20180519051420 New Citizen

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    Im in the same boat. Tried to log into my account with new phone, hit limk ata and it kept the new account and ive lost my acvount. Devs taking a long time to answer. Sucks if I get zero'd.
     
    #11 MemyselfandI100_inactive_20180519051420, Mar 17, 2018
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  12. Hermione

    Hermione
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    Good luck. I hope you don't get zeroed. The devs will get to your ticket, it may just take a little while. I've seen 24-72 hour response times and sometimes longer (but usually 24-48 hours). With all of these tickets coming in, they have to sort through a lot.
    Just sit tight, and when they do respond, make sure to give them all the information they need as quickly as possible.
     
    #12 Hermione, Mar 17, 2018
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  13. Tiashue

    Tiashue
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    He’s all set now, Jordan helped him👍 (See his other post)
     
    #13 Tiashue, Mar 18, 2018
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  14. Hermione

    Hermione
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    Lol, didn't pay attention that he posted in 2 threads haha
     
    #14 Hermione, Mar 18, 2018
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