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Null Reference

Discussion in 'Help & Guides' started by iconic, Mar 18, 2018.

  1. iconic

    iconic New Citizen

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    i! I don't mean to be a pain because you've recently helped me recover my account but something odd is happening, when I go to another app or just lock my screen and reopen this app, it says something about an error "remote call failed: 500: Internal Server Error" and then forced me to restart, done a black screen saying restart. I wanted to know if this was just a general issue for everyone or if my game itself is bugged. Thank you for your support.
     
  2. iconic

    iconic New Citizen

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    Also just to point out I did try to write a ticket in the game so that i didn't have to bother anyone here but it also said failed
     
  3. Hermione

    Specialist

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    I am wondering if it's only apple who is having the issue making a new ticket or if it's also android...I kind of want to test it out...but I don't have a bug to report, lol and I don't want to open a new ticket just for testing...
    But so far, I've seen 3 other people saying they were having issues opening a new ticket, and all the screenshots they sent were apple.
    Are you on apple or android?
     
  4. iconic

    iconic New Citizen

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    I'm on android, the issue has somewhat resolved itself but still does it from time to time but not as often as it did when I made the thread. I haven't tried to make a new ticket yet but I will soon. I honestly have no idea what happened back there and hope it doesn't continue. Thank you for the quick response.
     
  5. Apollyan

    Apollyan New Citizen

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    I'm on android and I cannot open a ticket. It crashes the game. I've updated cleared tech tree and cache, still can't open a ticket. I want to transfer realms but if I can't open a ticket how can I request
     
  6. [ATA]Grant

    A Thinking Ape

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    If you're still experiencing crashes we would suggest trying to uninstall and re-install the game and see if that helps. If you're still crashing after please send me a mail here.
     

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