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Charged twice for carrot event

Discussion in 'Feedback' started by Turvais, May 10, 2019.

  1. Turvais

    Turvais New Citizen

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    Hey guys,


    I believe I paid twice for the carrot event. I first purchased the event using my google play account (game on my phone which is android), and although it said I had purchased the event it did not unlock. When I opened on my iPad it was also showing as locked. So i pressed purchase again thinking it would trigger, but it appears as though it purchased it again. My account is under [removed]. Would you mind looking into this for me? Thanks!
     
    #1 Turvais, May 10, 2019
    Last edited by a moderator: Jun 4, 2019
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  2. 3cmrgx3

    3cmrgx3 Citizen

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    It would probably be best to send an in-game help ticket. That or jump on the discord and tag one of the ATA members. They don't check the forums terribly often.
     
    #2 3cmrgx3, May 12, 2019
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  3. Multiplat

    Multiplat Helpful Citizen

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    It would probably be best to delete your email too.. yes only a help tivket can help.
     
    #3 Multiplat, May 13, 2019
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  4. [ATA]Grant

    [ATA]Grant
    A Thinking Ape

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    Removed your email from the post, but taking a look we only see one purchase on our end.
    If you can send us a Help message from Extras -> Help in-game though we can look into this more.
     
    #4 [ATA]Grant, May 13, 2019
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  5. dlz9345X

    dlz9345X Liked Citizen

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    Email not actually removed as there’s a hyperlink to his email still there 😂
     
    #5 dlz9345X, Jun 3, 2019
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