Account lost

Your best bet is still to try to get in contact with the support team through in-game help.
Tap the up arrow


Tap “Extras”


Tap “Help”


Tap “New Chat”



Describe your issue.

and ask the support team for help recovering your account on your device. Good LUCK!!!

Just FYI, they may be a bit backed up due to the influx of tickets they're getting, so they will get back to you, it just may take a bit of time. They will be the only ones who can help, but they are really good at what they do, so they can get you back on as long as you can verify you're really the person who owns it

 

I am going thru this right now did yours get figured out?

 

They're pretty backed up with all of the new tickets. Hopefully they can help you soon, and I hope it's not past the time they are awake. (It's 9:44pm for them right now where they are)