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Can’t create new ticket

Discussion in 'Bug Reports' started by Who_let_khal_in, Jan 14, 2019.

  1. Who_let_khal_in

    Who_let_khal_in New Citizen

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    Can’t create new ticket, the old one been open for more than 10 day ?
     
    #1 Who_let_khal_in, Jan 14, 2019
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  2. Multiplat

    Multiplat Helpful Citizen

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    You can only have 1 ticket open at a time. Just comment on your previously opened ticket if you need to add something to it.

    It is abnormal for a ticket to be open for more than 10 days but it is not unheard of. Just keep pestering them through the help ticket until they finally help you.
     
    #2 Multiplat, Jan 14, 2019
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  3. Who_let_khal_in

    Who_let_khal_in New Citizen

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    Thank you for your reply, I have been replaying to the same one. But nobody seems to reply/notice it... is there anything else I can do to reach ATA?
     
    #3 Who_let_khal_in, Jan 14, 2019
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  4. Multiplat

    Multiplat Helpful Citizen

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    Your best bet would be the official Discord server. Apparently ATA spends a decent amount of time on there.
     
    #4 Multiplat, Jan 15, 2019
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  5. [ATA]Grant

    [ATA]Grant
    A Thinking Ape

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    We recently have been working through a large number of tickets, so our response times were delayed. We're getting caught up and should be back to 24-48 hours soon!
     
    #5 [ATA]Grant, Jan 18, 2019
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