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iOS cant send help messages

Discussion in 'Bug Reports' started by StephEhhh, May 31, 2018.

  1. StephEhhh

    StephEhhh New Citizen

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    hi i received an error message when i tried to send a message through the help function. can someone pm me?
     
    #1 StephEhhh, May 31, 2018
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  2. Hermione

    Hermione
    Specialist

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    just in case this is the issue...
    If it says you can't start a new conversation while you have a conversation open already, you'll have to try sending your help request in the one that's open already since they didn't close it.

    That may or may not be the issue...
     
    #2 Hermione, May 31, 2018
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  3. x_ChokeMeDaddy_x

    x_ChokeMeDaddy_x New Citizen

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    Same issue, cache and techtree have both been refreshed and still no joy. Help!
     
    #3 x_ChokeMeDaddy_x, May 31, 2018
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  4. ChokeMeBigDaddy

    ChokeMeBigDaddy New Citizen

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    As above... urgh
     
    #4 ChokeMeBigDaddy, May 31, 2018
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  5. [ATA]Grant

    [ATA]Grant
    A Thinking Ape

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    Hey there,

    It looks like we had a brief outage for our Help system.
    Can you please see if this is still happening for you?
     
    #5 [ATA]Grant, May 31, 2018
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  6. Likndip

    Likndip New Citizen

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    Dear gods of heckfire. During your last updating I couldn't get past "downloading assets" until Sunday night. Not only did I lose one days platinum key purchase, I couldn't log in to try to protect myself against attack and lost over 20 millon in might. It still is taking awhile to " download assets " Is this going to continue until I have no more assets to download? Just curious if I should quit now or wait until I'm zeroed. Likmynuts
     
    #6 Likndip, Jul 1, 2018
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