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Payment error

Discussion in 'Feedback' started by Stonedunderpants, Nov 26, 2020.

  1. Stonedunderpants

    Stonedunderpants New Citizen

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    I was charged for the new event chest but never received it in game and it keep telling me to say something in feedback about this error
     
    #1 Stonedunderpants, Nov 26, 2020
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  2. [ATA]Todd

    [ATA]Todd
    Staff Member A Thinking Ape

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    Hi there!

    Sorry to hear that! We have now resolved these errors and items should be rewarded. If you are still experiencing any issues, please contact us via in-game support so we can take a look into the account!
     
    #2 [ATA]Todd, Nov 26, 2020
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  3. Samael

    Samael New Citizen

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    I am having this same issue, with multiple purchases.
     
    #3 Samael, Dec 24, 2020
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  4. [ATA]Todd

    [ATA]Todd
    Staff Member A Thinking Ape

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    Hiyo, we're currently working on a fix for this. Hold tight!
     
    #4 [ATA]Todd, Dec 24, 2020
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