Announcement ✨⚔️✨ Kingdoms of Heckfire: Introducing REWARD POINTS ✨⚔️✨

What is it?
Now introducing our latest Web Store feature -- Reward Points (also known as RP)!

All purchases in the Heckfire Web Store will now include Reward Points for the 🔥Weekly Reward Points Event🔥

As you collect RP on the Heckfire Web Store you will earn extra rewards! And you earn progress on everything, no matter what you need!

The important thing is...

🛍Purchase on the Web Store!🛍
💎📚Earn free rewards!📚💎

This rewards program will come with all sorts of valuable and collectible rewards.
Rewards include things like:

💎 Gems!
🌳 Wood Resource Tokens!
🍎 Food Resource Tokens!
🏅Gold Resource Tokens!
🐉 Chow!




You can browse the Store here and check out the latest changes!
https://shop.kingdomsofheckfire.com
If you use iOS, you'll have to tap and hold the link. 😉
​

How can I get these rewards?
1. LOGIN
☞ Use the ATA ID and Password associated with your account to enable purchasing.
2. FIND A DEAL
☞ Go to the Heckfire Web Store and find something you like!
3. MAKE A PURCHASE
☞ Tap Buy Now and pick your Payment Method on the Payment Options page.
4. TRACK YOUR WEEKLY RP PROGRESS
☞ Each purchase includes Reward Points that can be tracked at the top of the Store. This progress resets each week!
☞ Points are cumulative throughout the week, so the current top tier requires 8425 points!
5. COLLECT FREE REWARDS
☞ Once you reach a reward tier, they will be automatically added to your account in game! You'll receive a mail notifying you which reward tiers you've collected!

If you do not see your rewards, you may need to restart your account!

Why did you make it?
You deserve it! We wanted to be able to offer you even more rewards just for using the Web Store.
This latest version gives you more rewards, just for using the Web Store. So now you'll get even more rewards to go with your discounts!
More discounts!
More rewards!
More bundles!

​

How do I get there?
The image at the top of this post and every mention of the Heckfire Web Store is a link!
If you want to double-check you are in the right place, the url is https://shop.kingdomsofheckfire.com/

Do we get bonuses for purchasing there?
Yes! You get discounts and exclusive rewards that aren’t available in the game normally!

You also receive Reward Points for each purchase. When you collect enough Reward Points, you can instantly claim extra rewards from the Heckfire Web Store!

Where do I see my Reward Points progress?
On the Xsolla Web Store page! You can see it at the bar at the top, or by going to the Events Button!

Points are cumulative throughout the week, so the current top tier requires 1250 points!

Why did my progress reset?
Reward Point collection lasts for 1 week! It will restart each week so that you can keep collecting new rewards!

Where do the rewards from my Reward Points go?
Once you reach a reward tier, rewards are automatically added to your account and you will get a mail of what reward tier was claimed!

If you do not see your rewards, you may need to restart your account!

What happens If I don’t claim my Rewards on the website before resetting?
They’ll be aadded to your account and you will get a mail of what reward tier was claimed!

Why should I use the Web Store?
The major benefit to the Heckfire Web Store is purchases come directly to us without any crazy processing fees from Apple or Google. Without processing fees, we can provide greater discounts AND more rewards to y'all!

Can I buy a bundle more than once?
That will depend on each bundle and offer! Some will be able to be purchased multiple times, while others may be only once.

What currency are these prices in?
The Heckfire Web Store will show prices in USD. Once you click Buy Now, the payment window will reflect the total price with your local currency and taxes. Tap the total price to see your breakdown with taxes. You'll find the conversion rate here is different than Google/Apple as it updates more frequently and often in your favour 😉

What payment methods are accepted?
The Heckfire Web Store hosts a wide range of international payment methods and what you see depends on where you are. You can pay directly through a bank, with cash at a local store, or even use payment methods that award additional loyalty points or money back! Please note we are regularly updating the store, so we may add or remove payment methods in the future.


What is Xsolla?
Xsolla is the company that helped us build and run the Heckfire Web Store! You will see references to them in your email receipts and a few other places. If you need any help though, it is best to contact us first with a Help Ticket in-game!

What about security?
Xsolla is utilized by many developers in the industry (Ubisoft, Epic Games, Roblox to name a few) and comes with top of the line security. Xsolla works as a payment gateway connecting you with the payment methods you know and trust! This way you can feel safe knowing where your info is going and that it's confidential.

Will there be more there in the future?
Absolutely! Reward Points is just our latest addition. We will keep working on our Web Store to make it the best that it can be for you!

When will the next version of the store be released?
We don't have any concrete release dates yet but hopefully we'll have more news later this year!

​

How do I get help?
With the Heckfire Web Store we have way more tools at our disposal if you run into trouble! If you have any issues, write a Help Ticket in-game and we'll get you sorted.
You can also tap the 'Contact Us' button at the bottom of your receipt to get in touch with the Xsolla Support team directly!💜

Do I have to make an account?
Nope, use your existing ATA ID and Password to login. Purchases made through the Heckfire Web Store will go directly to the account associated with your ATA ID.

Why can't I login with my password?
If you get an error message logging in, you may need a longer password. You can update your password in game or by following this link.

Why am I getting an "Invalid Email" error?
This is likely because you accidentally added a space at the end of your email. Mobile keyboards often do this, and its really hard to tell the space is there. Click on the email field to make sure there are no additional space's and if you still have trouble please write us a help ticket!

Why was my purchase cancelled?
There are a few reasons a purchase may get cancelled:
1. Incorrect payment details were entered.
Using the wrong expiry, cvv, billing address, name, etc. will stop your payment.
2. The purchase method you are using doesn't match your location.
If you are using a VPN it may give you some trouble at checkout, try turning it off while you purchase.
3. Your purchase triggered an Anti-Fraud measure.
This is normal with a new store and is to protect both you and us from fraud. 🙂
In each case, please wait a day before trying the same payment method again. In the meantime, feel free to try another payment method and you may get rewarded with extra perks like loyalty points or cash back!

Why can't I place a purchase in my region?
Some players may not be able to use the Heckfire Web Store based on where it detects they are located, this can often be due to the local rules or regulations. A few of the countries we are unable to offer access to the Web Store are Germany, China, Belgium, Slovakia, Japan and the Netherlands. We are currently reviewing how we can help here!