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Message:: [QUOTE="Hermione, post: 3718, member: 1991476255"]Have you tried asking in the help in game?  They will be able to check to see if you collected it and it crashed etc. If that happened, it went in your account without the animation. If you let the 3-star reward expire before collecting it, I'm not sure what they'll do about that. Just shoot them a message in Help and tell them what happened. Be detailed/specific so they can help you faster. (If they have to ask you less questions, you have to wait for less responses to your answers, so that's why I say faster.) Tap the up arrow<img src="https://lh3.googleusercontent.com/CRMbrd5umkBgccLeS_PlPenOIVd1Fvje5FdW7Aj2NAIhFKitduhAByI2KO9a5FNE6p6HZ-ynAQKNBgMIsEeYGrwAlSt-wYJ0d9X0kzrFYa2eab2MPiIJNdWwwI63nu33fcpCIqBW" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /> Tap “Extras”<img src="https://lh4.googleusercontent.com/dcNAaDEr6kUgAG0xa84JJaDUsY7Y9_EeouL0yp3hETkcbVoTolqHnLvy3h468XjiTJhkUvDCR6l9a9aE3rWiBqXsW83Z-f9TBK5tgkNX_wdrZEU50TlrknfvM513Yvn8KDgm7Nkx" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /> Tap “Help”<img src="https://lh5.googleusercontent.com/E0SJLZ6ot1KUEqeRZkK4uwUSREEdbu7_IaZ_4j_s0PKczw_R_omSd0A_MserpVsKEXXLyOIUu6cuO7zWuzffjQ7Dm7OMd3qgHozt39n8hPk62cnQTwBlJausc34DIv9DfTsAki0d" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /> Tap “New Chat”<img src="https://lh6.googleusercontent.com/R93BwsS_bFos0EegpC4VzO6UbbTSMJrHh_IGUm_xzHix76Nq1jPTp_8VYUeMoWgvRVWY6DgnZLd5o5vN-TnjdvHgmIdmKVlaAda0yKBOvts51rkYk1bybnOMuRLkd8_obp1UX1PO" class="bbCodeImage wysiwygImage" alt="" unselectable="on" /> Describe your issue<img src="https://lh6.googleusercontent.com/2dKnImHNIeca3jYhSYveOgRCRQ2AlGAZmeM0npfdLsvW0am0PbJJt77jRXFr7dM_uGmgNx6Yx3rqmJoow6L8o4XdxcXXWics4pX63YM91DjUG5_OX1qYWG8K3W0-iup_BmXWWFP6" class="bbCodeImage wysiwygImage" alt="" unselectable="on" />[/QUOTE]